FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Answer: We have a lot of items or products. We need to check the items you need and the requirement first and then we can quote price to you. Anyway we will give you the best solution. On the same price, you can get the best products and service from our company.

Do you have a minimum order quantity?

Answer: Yes we have the MOQ requirement for the order considering the cost. Normally we require the MOQ is 1*20GP container. But in one container you can fix the different items. 

Can you supply the relevant documentation?

Answer: Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

Answer: We have different series of products. And the delivery time is different. The average lead time is 30-45 days, depends on the order. 

What kinds of payment condition do you accept?

Answer: We accept the payment way is TT or LC at sight. The TT payment should be 40% deposit in advance, 60% balance against the copy of B/L.

What is the product warranty?

Answer: On the normal and correct using condistion, we give the three year warranty to our products. 

Do you guarantee safe and secure delivery of products?

Answer: Yes, we always use high quality export packaging. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

Answer: The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

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